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Step 3: Interpret your results

Step 3 is about reviewing and reflecting on progress. It is typically the responsibility of the Coordinator and/or members of the assessment team and will require identifying and analysing strengths and weaknesses.

During Step 2 of the self-assessment, you will have collected data via the Organisational Self Assessment Tools (OSATs) and received the results from your organisation.

The results describe your organisation’s performance against the Guiding VALUEs and assess the level of agreement between the experiences of:

  • Consumers
  • Carers
  • Staff
  • Organisational leaders

These results will provide the scores across each group and each measure.  A high number of positive responses – ‘Strongly agree’ or ‘Agree’ – demonstrate areas that are working well. A high number of negative responses – ‘Strongly disagree’ or ‘Disagree’ – demonstrate areas in need of improvement. This process will assist in gaining insight and developing a plan of action.

Now that you have an overview about current practice, it is time to study, analyse, and process the results in order to identify the strengths and areas in need of improvement.

How well is your organisation doing?

  1. Working well (person-centredness is experience by all across the VALUEs)
    This is a time to celebrate your achievements, sustain and grow. It is also an opportunity to transfer your learning about what is working well into other areas in your organisation.
  2. Nearly there (person-centredness is experienced by consumers, but not staff)
    This is an opportunity for growth and change. Use the results to identify which Element(s) and Actions can help you plan the way forward. Remember to apply the learning from what is not working well.
  3. Not working well (not everyone is experiencing person-centred care and across a number of VALUEs)
    This too, is an opportunity for growth and change, not a time to blame. Celebrate any areas of success. Communicate the results and involve all stakeholders in the post-survey phase of planning.

Continue to find out more about the final step in the self-assessment process: Step 4: Where to next?

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