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Frequently Asked Questions

Why did Alzheimer's Australia develop Valuing People?

Alzheimer's Australia believes that people with dementia have the right to enjoy the highest possible quality of life and quality of care. By helping community aged care providers to achieve a person-centred philosophy of care that is well understood and put into practice, Valuing People will help you to improve the quality of care and the quality of life for people with dementia.

Can we use Valuing People for all of our consumers?

Yes. Valuing People has been found to be useful for with all consumers, not only those living with dementia.

How does Valuing People work?            

It works by helping you to understand how person-centredness is perceived across your organisation and gives you the opportunity to celebrate your strengths and address areas in needs of improvement.

Can Valuing People help you to get ready for consumer directed care?

Yes! Ensuring the needs of people are appropriately met requires a commitment to personalised services that see service users and those who care for them at the centre of all planning.

What is the Organisation Self-Assessment?

The Valuing People Assessment is made up of five Organisation Self-Assessment Tools (OSATs). It allows organisations to reflect on their approach and consider what changes may be needed to embrace a person-centred approach to care through quality improvement activities.

Who can use the Valuing People Assessment?

The resource is free and available online for any community aged care provider who wishes to register for the Organisational Self-Assessment process.

Will organisation results be viewed by anyone else?

No. Your results are for your eyes only.

How often should we use the Organisation Self-Assessment ?

The assessment can be completed as many times as you want. By creating different versions you can compare data based on previous results.

How do I contact the Valuing People team?

State and territory contacts are listed on the Contact page

My organisation is made up of less than twenty people. Are we able to use this tool?

Any sized organisation can use this tool. Since this is a self-assessment, the size of the organisation should not affect its usefulness.

Who has access to my personal answers on this survey?

This survey is anonymous and for this reason, you will be the only person with access to your personal answers. Your organisation has this information stored in a de-identified way to ensure that your personal answers remain anonymous.

Is it possible to review the survey results of another organisation in order to compare their answers to mine?

No, due to our Terms of Conditions document, we cannot share the survey results of other organisations.

How long do the surveys take?

The consumer survey should take approximately 5 to 10 minutes and the carer and staff surveys approximately 15 to 25 minutes.

Who should complete the Leader OSAT?

That will depend on the size and structure of your organisation. The Leader OSAT should be completed by someone who provides leadership for staff and the management of programs.

Who should act as the Organisational Administrator?

The individual in your organisation who will be facilitating the assessment process. This person should take leadership of the process by registering your organisation, disseminating information and leading the assessment process.