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Key terminology

This section provides definitions for the terminology used on the website and in the printed resource.

Board: Representatives or officials responsible for governance or supervision of an organisation.

Carer: A person, such as a family member, friend or neighbour, who provides assistance and support to another person, who may not otherwise be able to live independently at home.

Care plan: A document reflecting the individualised support to be provided, based on assessed need(s) and a service user’s choice.

Change champion: A person who leads change within the organisation, by championing the change and managing and planning its implementation.

Contracted services: Brokered services provided through a written agreement with another organisation, agency, or individual. The agreement specifies the services or personnel to be provided on behalf of the applicant organisation and the fees to provide these services or personnel.

Community care providers: Organisations that provide care and support for people who want to remain independent and live at home for as long as possible. This includes Home and Community Care Services and providers of community packaged care and respite care services.

Consumer: The person receiving care and services through Home and Community Care Services and providers of community packaged care and respite care services.

Dementia: The impairment of brain function, involving memory, thinking and concentration. Dementia usually becomes progressively worse, eventually making it difficult for the person to manage independently without help.

Direct Care Worker: Staff that provide support and assistance to people in their homes. They can also be called Personal Care Assistant, Personal Support Worker, Home Care Aide and more.

Diversity: The concept of diversity encompasses a commitment to recognising and appreciating teh variety of characteristics that make individuals unique, including race, ethnicity, gender, sexual orientation, socioeconomic status, age, physical abilities, religious beliefs and political beliefs or other ideologies.

Leader: A person who influences others towards teh achievement of the organisation's governanance, management, clinical and support functions and processes. This includes senior managers and members of the executive.

Non-Direct Care Worker: Staff that support the Direct Care Workers. This can include Case Managers, Care Coordinators, Assessment Officers or Team Leaders.

Staff member: As appropriate to their roles and responsibilities, all people who provide support and services for the organisation, including those receiving pay, volunteers and students.

Service provider: An organisation funded or approved to provide services under government legislative frameworks, including Home and Community Care Services, providers of community packaged care and respite care services.