Connie Bruckard, General Manager, Home Based Care Services. "It was really important for us with the consumer self-assessment, to know what our consumers thought about our organisation - did they feel it was a partnership? did they feel comfortable about telling us how the services we deliver impact on their lives? did they think we were task oriented? Our learning's from this is that person-centred care requires an organisational change that won't happen overnight. I think the biggest challenge for our organisation is to move our thinking away from funding sources, outputs and service type, that fit the consumer into our organisation structure but move to the person and how best our service can respond to their needs."