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Implementing change

Change planning is the process that allows an organisation to imagine its future and define the steps required to achieve it. This section of the website contains an overview of change management theories and some tools that can assist you in managing the steps required to implement successful change.

Achieving excellence in person-centred care requires:

  • a long-term commitment at the organisational level
  • thoughtful planning and careful implementation
  • consultation with, and involvement of, the people affected by the changes
  • an assessment of the degree to which  support is being done well and areas that require improvement.

So how do you develop changes that lead to good improvements?

Change is an inherent characteristic in all organisations and involves adopting new mindsets, processes, policies, practices and behaviour. It can be a time of exciting opportunity for some and a time of loss, disturbance or threat for others.

How such reactions to change are managed can be the difference between surviving and booming in a business environment.

Introducing change that facilitates person-centred service delivery requires a collaborative approach that empowers consumers and staff to proactively participate in the process.

Fundamental to the success of organisational change is the acceptance of the change by employees.

It is more likely to succeed when an organisation demonstrates a person-centred approach to its workforce.

A vision of person-centred care can only be realised by empowering people who use services and those who care for them to play a leading role in shaping and driving the changes they want to see.

Continue to the next page: Change management theories

Continue to the next page